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Other Services

Prism: Mental Health Service in your GP Surgery

Prism (Primary care Service for Mental health) is a service run by Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) and runs Monday to Friday, 9am-5pm, providing specialist mental health support for GP surgeries. The service allows patients with mental health conditions to access prompt advice and support, receive help in a community setting and experience a more joined-up approach to care.  Prism staff are mental health and allied health professionals, peer workers and recovery coaches, support workers and consultant psychiatrists.

Prism is for anyone aged between 17-65 years with mental health conditions and is based on a person’s needs rather than their diagnosis. How do you access Prism? You see your GP and a decision is made as to which service would be appropriate, which could be a referral to Prism. Once referred, Prism staff would make contact with you and either provide telephone advice and signposting or offer a face-to-face assessment. Patients will meet Prism staff in your GP surgery, a familiar environment, and will aim to ensure you get the right treatment in the right place at the right time by the right person.

Since the service began in August 2017, fewer people have required specialist care and the majority were seen by the Prism team where they received signposting, education, advice or interventions. There was also a notable reduction time for patients waiting to be assessed or seen by a consultant.

The Prism service is being gradually rolled out across Cambridgeshire and Peterborough surgeries from April onwards. More information is available from the website at If you have any questions about the service, please e-mail

Prism Information Leaflet July 2017

Crisis Mental Health Service

A 24/7 crisis mental health services is available for patients by calling 111 and selecting option 2. Anyone of any age will be able to self-refer to these services.

Crisis Information Leaflet - Sept 2016

Primary Care Mental Health Team

This service is managed by the team based at The Cavell Centre in Peterborough and has been renamed ARC (Advice and Referral Centre). If you are concerned you have be suffering from depression, from bereavement or from anxiety, the GP may suggest a referral to the team. Once referred, a Patients will be contacted directly by telephone.

The children and young people’s mental health website, was launched in June 2016, providing information for young people, parents/carers and professionals on young people’s mental health – ranging from self-help to information on services.

Hearing Help Sessions

Cambridgeshire Hearing Help have quarterly drop-in sessions at the Surgery, where patients can visit to have hearing aids serviced and batteries replaced. No appointment is necessary, just visit the Surgery from 2pm until 4pm. Clinic dates for 2018 are: Tuesday 24 July and Tuesday 23 October. Clinic Dates for 2019 are: Wednesday 6th march, Wednesday 5th June, Wednesday 4th September and Wednesday 4th December.

Physio Direct Cambridgeshire

Physio Direct is a telephone self-referral service to provide early advice and management for adults with back/neck/joint problems or other injuries.  You don't need a GP referral to access this service, as it is for anyone over the age of 16 years who is registered with a Huntingdonshire GP practice.  Contact Tel: 0300 555 0210. 

A Senior Chartered Physiotherapist will be available on the phone from Monday to Friday 8.15am – 12.15pm.

For Cambridgeshire Physio Direct, click here:

For Bedfordshire Physio Direct, click here:

Community Services (CCS) 

Cambridgeshire Community Services (CCS) aim to provide high quality, innovative services that improve the lives of people by providing services in the community closer to people’s homes.  For more information, click on the following link:

Cambridgeshire and Peterborough Clinical Commissioning Group is the organisation responsible for planning, organising and purchasing NHS funded healthcare for people living in the Cambridgeshire and Peterborough area. For more information, click on the following link:

Bedfordshire Clinical Commissioning Group provide a range of health care services and commission health care services from other providers, such as NHS trusts, independent contractors and the voluntary and private sectors. For more information , click on the following link:

Help at Home (Cambridgeshire)

Help at Home is a voluntary organisation which can pay regular visits to people who may be unwell and unable to carry out daily living tasks or may just need some interaction or support if they are poorly providing general, everyday support. Contact Telephone No: 01223 714433.

Hospice at Home (Cambridgeshire)

The Hospice at Home Service, launched by the Cambridgeshrie Community Services (CCS) NHS Trust and Arthur Rank Hospice, is a service offered to patients who are terminally ill.  The service provides specialist health care that enables families to care for people at home and gives the emotional support and respite.  For more information, contact CCS on Tel: 01223 723135 or email

Cambridgeshire Housing Guide

If you are live in Cambridgeshire and have a problem with housing, such as damp or heating expenses, paying the rent, the following guide is available:

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