We are committed to providing you with high quality medical care in a friendly and accessible way.
“The Patients Charter” sets out your rights and the standards you can expect from your GP and the NHS.
We aim to comply with these standards but if you are unhappy with the service you receive, please let us know. 

We believe high quality medical care includes the following:

You will be treated as an individual and will be given courtesy and respect at all times

We will maintain strict confidentiality at all times and ensure all staff adhere to data protection guidelines

You will receive the most appropriate care from suitably qualified staff who will give an explanation of any proposed treatment

We will also provide useful and effective health promotion and screening

A non-urgent appointment to see an unspecified Doctor will usually be arranged within 2 working days, requests to see specific doctors can be arranged but may take longer

If you require an urgent appointment we guarantee that you can be seen at the next surgery session

We aim to see you within 20 minutes of your appointment time, you are entitled to an explanation if we cannot do this

We will arrange a home visit if appropriate

You will have access to a Doctor rapidly in an emergency

Your repeat prescription will be available no later than two full working days from the time of your request unless there is a problem beyond our control, in which case you will receive a full explanation of any delay

If you are receiving repeat prescriptions you can expect your medication to be reviewed regularly

If you have undergone tests or x-rays ordered by the practice you will be advised when you should telephone for the results, this should normally be during the afternoon when the surgery staff are less busy.  We will contact you with an urgent result

We will try to answer the telephone promptly and if appropriate advise you when you may speak with the Doctor

You have the right to see your health records, including computer records, subject to any limitations within the Law and payment of the appropriate fee

Patients can help us to achieve high quality medical care in a number of ways, please:

Treat the doctors and staff with courtesy and respect

Use an appointment for one person only.If another member of the family needs to be seen or discussed another appointment should be made and the patient’s notes will be made available. This allows us to run to time and saves others waiting

Please cancel an appointment if you no longer need it; someone else may be able to use it

Only call the doctor outside surgery hours in a genuine emergency

Call the surgery before 10am if you require the Doctor to visit you at home - it may be possible to get help with transport difficulties, please ask for information

Be considerate with the use of the telephone and particularly avoid calling about non-urgent matters during peak times

Requests for results should be made after 2pm

Please return any equipment loaned to you from the surgery as soon as you no longer require it, we may need it for another patient

Please keep us up to date with information about significant changes in your health or personal details.  We can also record details of carers, next-of-kin and mobile phone numbers

Take responsibility for your own healthcare by working with us to implement the advice we give you

We aim to provide a caring and safe environment for our staff and patients – violent or abusive patients will be removed

Please tell us if you can suggest any improvements we can make in the services we offer